Everything is made and packed by hand in Heul Valley, Uttarakhand, and dispatched from there. Here is exactly what to expect.
Dispatch
Orders leave our workshop within two working days of payment clearing. We work Monday to Saturday; orders placed on a Sunday or a public holiday are picked up the next working day.
You will receive the courier and tracking details as soon as the parcel is handed over.
Delivery times
Counting from dispatch, not from the day you ordered:
Metro cities — three to five working days.
Rest of India — five to eight working days.
Hill stations and remote pin codes — occasionally longer, and weather in the mountains can add a day or two. We will tell you if we expect a delay.
We deliver across India. If your pin code is not serviceable by our courier, we will contact you before charging for the order.
Shipping charges
Shipping is calculated at checkout before you pay, based on the weight of the order and the delivery pin code. There is nothing added afterwards.
If something arrives damaged
Send us a photograph of the parcel and the item within 48 hours of delivery, on WhatsApp or by phone. We will replace it, opened or not. Please do not throw away the packaging until the matter is settled — the courier sometimes asks for it.
Returns
Unopened items can be returned within fourteen days of delivery for a full refund of the item price.
To start a return, message us with your order number and what you would like to send back. We will confirm the return address before you post anything.
What we cannot take back
Items that have been opened or used, unless they are faulty or arrived damaged. These are skincare and food products, and we cannot resell an opened one.
Items returned more than fourteen days after delivery.
Sets and gift boxes that have been split up — they come back complete or not at all.
Refunds
Once the returned item reaches us and we have checked it, the refund goes back to the original payment method within five to seven working days. Return postage is yours unless the item was faulty, damaged or wrongly sent, in which case it is ours.
A word about natural variation. Colour, smell and texture shift a little between batches because the harvest does. Turmeric from a wetter year is a deeper ochre; an oil pressed in winter sets more firmly. We do not correct any of this with dye or fragrance, so batch variation is not a fault and is not grounds for return. If something looks genuinely wrong to you, send us a photograph and we will tell you honestly which it is.
Cancelling an order
If the order has not been dispatched, message us and we will cancel it and refund you in full. Once it is with the courier it has to run its course, and the returns process above applies.
Questions
Call or WhatsApp us — the numbers and our hours are on the Contact page.
